Service Excellence Builds Trust: GBase Earns Customer Recognition Again

Recently, GBase received two letters of appreciation and commendation from Agricultural Bank of China. The letters conveyed high recognition for the company's database products and technical support services, and highly praised the professionalism and dedication of our on-site engineer team.

Below are the original letters of appreciation and commendation:

As a leading enterprise in the database industry, GBase always adheres to the customer-oriented code of conduct, proactively meeting customer needs and serving customers wholeheartedly.

Agricultural Bank of China has long been a key construction project for the company. Since 2013, nearly 100 sets of GBase database clusters have been deployed. In 2021, a new batch of cluster expansion, active-active setup, and support for new environment deployment went live, with a total of nearly 2,400 nodes deployed across all clusters.

To ensure the project runs smoothly, GBase provides on-site services, dispatching a professional technical support team to operate and maintain the project on site, offering regular inspections, operation script development, data migration, data center relocation, cluster active-active deployment, disaster recovery solutions, performance optimization, product technology and solution consulting, and other services, providing customers with full-process, one-stop product technical support services. The on-site engineer team played a vital role in supporting tasks such as technical evaluation, migration, and go-live of branch data mart splitting for key projects of the Science and Technology Bureau; multiple customer training and technical exchanges; migration solutions and adaptation testing for domestic platforms; and the first go-live of migrating from Sybase to GBase environment at the ABC Shanghai Credit Card Center. They invested approximately 660 person-days of on-site manpower and over 400 hours of remote technical support, comprehensively ensuring system stability without any service interruption caused by product issues, earning unanimous praise from the customer.

We are deeply grateful for the customer's recognition of our products and technical team. Every time we receive such affirmation, we feel immensely proud. Behind each short thank-you letter is the day-and-night silent dedication of our team and a heavy sense of responsibility, motivating GBase to repay every customer with more outstanding products and superior services. In the future, GBase will continue to focus on database software products and services, committed to becoming the most trusted database product provider for users!